Refunds
Cancel before work starts and you get a full refund. After that, you pay only for work delivered against agreed milestones. Programs have clear cancellation windows and one free transfer, and if we ever cancel, you choose between a new date or a full refund.
This policy explains how cancellations, rescheduling and refunds work for Selectify Pro consulting engagements, advisory retainers, cohort programs, workshops and mentoring sessions. Where a signed proposal or engagement letter contains different terms, those terms apply.
The initial strategy session is free. If you need to reschedule, please let us know at least 12 hours in advance so we can offer the slot to another founder.
For fixed-fee engagements, you may cancel before work begins for a full refund of any amount paid, less any non-refundable third-party costs already incurred on your behalf. After work begins, fees are payable for work completed up to the date of cancellation, calculated against the milestones in your proposal. Unused prepaid amounts beyond that are refunded.
Retainers can be cancelled with 14 days’ written notice before the next billing period. The current period’s fee is non-refundable once that period has begun, but you remain entitled to the services for the remainder of the period.
Cancellations received more than 14 days before the program start date receive a full refund. Cancellations 7–14 days before the start date receive a 50% refund or a free transfer to the next cohort. Within 7 days of the start date, or after the program has begun, fees are non-refundable, but you may transfer your place to a colleague or to a future cohort once, subject to availability.
Custom workshops may be rescheduled once at no cost with at least 10 working days’ notice. Cancellations within 10 working days may incur charges for preparation already completed and non-refundable venue or travel costs.
Individual sessions can be rescheduled with 24 hours’ notice. Sessions missed without notice are counted as used. Prepaid mentoring packages are refundable for unused sessions, pro-rata, within six months of purchase.
If we need to reschedule or cancel a session, workshop or program, we will offer a new date or a full refund of the affected amount, at your choice.
If you are unhappy with any part of our work, please tell us promptly. We will review the concern with you and, where we have fallen short of the agreed scope, re-perform the work or offer a fair adjustment.
Email info@selectifypro.com with your name, the service and the reason for the request. We acknowledge requests within two working days and process approved refunds within 10 working days, using the original payment method where possible.
Write to info@selectifypro.com or use our contact page. We aim to respond within five working days.
